ERN864 - The Cedars

Good communication. Not too much but everything I needed to know. House was perfect for us and exactly matched the website description. Will definitely keep you in mind for future visits.

The cabin was very nice and clean. We had a beautiful view.

The chalets were nice and clean. All issues were addressed by staff. They are in need of new bedding (mattresses and pillows).

Loved the no contact convenience and the door code. Very clean, but no parking.

1) The employees of Eagle Ridge were incredibly courteous and helpful. 2) they were so accommodating with a last minute booking after a disastrous booking at Hillbilly Highrise that was a totally unacceptable dwelling. 3)

Excellent service. We also loved the cabin, would like to stay here again sometime!

Everyone was so nice and wonderful to work with and always there to answer any questions.

I have been to the Gatlinburg area several times, but this is the first time I’ve stayed at a cabin. I’m so glad I picked an awesome one for my first cabin experience. The views from this cabin are spectacular! It was clean. The location is also great. Very close to everything. My family and I enjoyed it very much. Thank you for the great experience.

Beautiful cabin. Great location. This was a first for us and we would love to do it again someday.

We loved this cabin! It is very conveniently located. Plentiful space for my kids to run & romp.

Wonderful stay the cabin was great, very clean. The host was so helpful each time I called, I received friendly and professional experience. I will recommend.

Great stay. Only thing we would recommend is to have a secure place for garbage. Raccoons and a bear scattered garbage.

Great check in process and very easy overall. We enjoyed our stay and it was our second time renting through Eagles Ridge

The cabin is clean and very nice for the group we had.

Nice place, great communication. No issues. Would rent this cabin again. Great Girls Trip!

We wanted to extend our stay and come in early. The staff was very helpful in getting this updated and the cabin was still ready early!!

We have stayed with Eagle Ridge for over 20 years. They are wonderful and always take care of anything we need.

Great space, however the water pressure in the upstairs bathroom was not good and the lighting in the bathroom was too dark.

Cabin was beautiful. It was very clean. Check on and check were quick and efficient. Instructions were clear and precise. Pricing was good. Our family loved our stay

Enjoyed the stay! The cabin was in a great location. Not a lot of parking in front of cabin maybe due to the construction.

Amazing time! Very smooth process from beginning to end. Our group had a wonderful time and would highly recommend to everyone!

Cabin had some new additions. New spreads. New kitchen utinsils. Christmas decorations was super

Very easy to work with. Minor maintenance need was taken care of promptly.

Everything was perfect. The cabin was very clean and view of the mountains beautiful.

The Cedars cabin was spacious and met our church mission team’s need. Eagle Ridge staff accommodated our needs. There are a few minor maintenance issues that need to be addressed. Beautiful area.

Excellent.. I really enjoyed staying with y’all. Definitely coming back soon.

We were celebration our 60th Anniversary!! The family really enjoyed!! They were visiting from California!!

Our cabin was as advertised. Very nice and clean. Communication via email / text made the stay enjoyable as I didn’t have to worry about anything regarding the accommodations and all instructions were crystal clear.

The cabin was amazing. Easy to book online, and everyone I dealt with had beyond great customer service, through out every process. We have stayed several times before and will continue to use Eagles Ridge.

Love Cabin space and the multiple couches for large group.

Staff was very helpful in planning our trip. We arrived a day earlier and your staff was very generous with us and our accommodations. Thank you so much!

Very friendly and helpful staff- even brought us a foose ball so kids could play the game when I called about it. A guy also came and picked up the trash after an animal got into the trash one night. There were a lot of lights that did not work in the cabin though. The light over the stove was out. A light in the shower in the bathroom on the main level was out. The string to the fan to pull to turn on the light in a downstairs bedroom was missing, so the only light available was a table lamp. This made it very dark in the bedroom at nighttime. There was also no remote to the tv downstairs in the living room area. You could not turn on the tv or adjust the volume without getting up and pressing buttons on the side of the tv. There were also no stoppers for 3 of the 5 bathtubs which made it difficult to take a bath. We also had to put our own batteries in a tv remote in one of the bedrooms on the main level to get it to work. These are really minor things that can be fixed. I just wanted you all to be aware to make the next guests’ stay more enjoyable. We loved the location and the size of the cabin. Plenty of room for the entire family to spread out and even have some privacy. We will definitely stay there or in one of your cabins again. Thank you!

Everything was great!!! No problems from booking to checkout. Cabin was extremely clean. Great customer service. Someone even called to check on us during our stay!! Definitely using this agency again!

Overall the cabin was very nice and very easy to find.

Would be helpful to have some more information when arriving. Was not sure of what to do with extra trash. There also is a need for more trash bags and items needed when you have a Cabin that is being used by 16 people. Was totally not sure what was expected on check out. Maybe a information sheet in the cabin would help new users to your cabins.

My husband is owns an HVAC co, the first thing he did was check the air filters, they were in very bad condition. There are no chairs at all out on the top deck, there is black mold under the sink in the master bathroom, no light bulb in lamp upstairs seating area. Remotes needed new batteries. The sofas are stained and need cleaning. Detail cleaning could be better. Overall the cabin is beautiful and spacious.

Check in and check out were handled beautifully. The coded lockbox was a wonderful change and is so much more convenient than trying to keep up with “who has a key”! Our group included teenagers and a 75+ member and we sought to create a safe environment for everyone. Our accommodations offered on site amenities and we also enjoyed a grassy area for outdoor activities. With bike rides and a river tubing trip we were able to enjoy a great vacation with a minimum of contact to Corona Virus exposure.

Needed instructions to pool. Maybe a map left in the cabin.

Very friendly staff. Quick response when we needed something. Will rent from here again.

We have been vacationing with Eagle Ridge for about 15 years and always enjoyable experience.

Great company, very helpful staff. Cabin was easy to find and very clean. We loved our cabin “ The Cedars”. Lots of rooms and very cozy.

THE CABIN WAS WONDERFUL,JUST THE RIGHT SIZE FOR VISIT WITH OUR FAMILY.PARKING A LITTLE TIGHT BUT WE WORKED IT OUT.HAD SOME RACCOON VISITORS ONE NIGHT IN THE TRASH,RECOMMEND SOMETHING TO BE ABLE TO KEEP THEM FROM GETTING LID OFF OF CAN. THANKS FOR WONDERFUL CABIN

Everything went well, all of my questions was answered properly

No problems prompt garbage pickup checkin & checkout very efficient

We enjoyed our week at cabin 864 and when we called about garbage pick up, someone came right away to get it.

The cabin was everything that was advertised! Staff was friendly and very helpful!

The employees were very friendly and responsive to our needs.

Check in was quick. Check out process was super easy.

The cabin was perfect, except for tv remotes. Really enjoyed the view and cabib

Beautiful cabin, clean and roomy, amazing view. Had great time

Cabin was nice and in convenient location. Starting to show a little wear in spots. Need curtains in upstairs bedroom. I called twice during the last (2) days of our stay to get trash picked up and no one ever came. Grill needs some cleaning and repair.

We have our Family Christmas Gathering each year, Eagle Ridge has never disappointed me . The Christmas decorations were beautiful, gorgeous tree !

Awesome...TV wasn't working in family room. They came to fix it immediately

Always a great time with family staying at one of your cabins. We have been staying with Eagles Ridge for about 20 years now. Really liked the communication once we got there via text message.

Love the location and the view. Close to the rat race but far enough away to relax. Have stayed many times with Eagles Ridge and always enjoyed it.

The cabin was clean and comfortable. Even though we didn't use the hot tub we noticed a leak and called and reported it, a maintenance man came out to check it out. He said we could use it but we really didn't want to. He got the DVD player to work for us. The blender didn't work and a lady from the office brought us a new one. We were impressed by how quickly they responded. Overall we enjoyed our stay and will come back to Eagles Ridge. The cabin was just right for us.

Three levels in the cabin was nice. Staff is very responsive to needs. The only issue was the parking situation. For a cabin with this many people, it was a bit difficult to get in and out without moving vehicles each time. Location is amazing! Would definitely recommend!

We have been coming to Pigeon Forge for 20 years and 18 of those have been with Eagles Ridge. Our cabin #864 fits our needs quite well but needs a bit of updating/upgrading. The dishwasher doesn't really clean the dishes unless we scrub them prior to putting them in the dishwasher/some of the blinds don't work/the air conditioning doesn't seem to work properly/the floors need a good scrubbing (we do appreciate that the carpet has been removed)/more lighting in the kitchen would be great/screens on the back porch need repair. We've stayed in the cabin many times but would appreciate it being fixed.